Effective Date: May 21, 2026

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Welcome to Nuve. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Nuve App (“Nuve,” “we,” “us,” or “our”) governing your access to and use of our website, mobile application, and related services (collectively, the “Platform”).

By accessing, registering, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 

1. Company Information

Nuve App operates as a technology platform based in the State of California.

Registered Address:
925 Hale Pl, Suite A2
Chula Vista, CA 91914
United States

Contact Email:
legal@nuveapp.com

You may contact us at the above email for any legal notices, support inquiries, or concerns related to these Terms.

 

2. Platform Overview and Scope of Services

Nuve provides a digital marketplace designed to facilitate connections between individuals or businesses seeking cleaning services (“Customers”) and independent third-party providers offering such services (“Service Providers”).

Nuve’s role is strictly limited to:

• Providing access to the Platform

• Enabling booking and payment processing

• Facilitating communication between Users

Nuve does not:

• Provide cleaning services directly

• Employ or supervise Service Providers

• Guarantee outcomes or results of any service

All service arrangements are made directly between Customers and Service Providers.

 

3. Independent Contractor Relationship

Service Providers available through the Platform are independent contractors and not employees, agents, partners, or representatives of Nuve.

Nuve does not:

• Control the manner or method of services performed

• Supply tools or equipment

• Set working hours or conditions

You acknowledge that:

• Service Providers are solely responsible for their work

• Any disputes must be resolved directly between Users, subject to these Terms

 

4. Eligibility and User Responsibilities

To use the Platform, you must:

• Be at least 18 years old

• Have the legal capacity to enter into binding agreements

• Provide accurate, current, and complete information

You agree that:

• You will not impersonate another person

• You will update your information as necessary

• You are responsible for all activities conducted through your account

 

5. Account Registration and Security

When creating an account, you are required to provide certain personal information.

You are responsible for:

• Maintaining the confidentiality of your login credentials

• Restricting access to your account

• Immediately notifying Nuve of any unauthorized use

Nuve is not liable for any loss or damage resulting from unauthorized access due to your failure to secure your account.

 

6. Booking, Payments, and Fees

The Platform allows Customers to request services and Service Providers to accept such requests.

By making a booking, you agree that:

• You are entering into a service agreement with a Service Provider

• Prices displayed may include service fees and platform charges

• Payments will be processed through third-party payment providers

You authorize Nuve to:

• Charge your selected payment method

• Collect applicable taxes and fees

• Issue receipts electronically

Failure to complete payment may result in suspension of your account.

 

7. Cancellation, Refunds, and Adjustments

Nuve provides a structured cancellation policy to ensure fairness.

• Customers may cancel bookings within the permitted timeframe without penalty

• Late cancellations or no-shows may result in partial or full charges

• Refunds are evaluated on a case-by-case basis

Nuve reserves the right to:

• Deny refund requests where misuse is suspected

• Adjust charges in cases of disputes or service issues

 

8. No Warranty and Service Disclaimer

The Platform and all services are provided on an “as is” and “as available” basis.

Nuve makes no representations or warranties regarding:

• Service quality or satisfaction

• Professional qualifications of Service Providers

• Safety, reliability, or timeliness

You agree that your use of the Platform is at your sole risk.

 

9. User Conduct and Restrictions

You agree not to engage in any activity that:

• Violates any applicable law or regulation

• Harms or exploits other Users

• Circumvents the Platform to avoid fees

• Interferes with the operation or security of the Platform

Nuve reserves the right to investigate and take action against violations.

 

10. User Content and License Grant

By submitting content (including reviews, messages, photos), you grant Nuve a perpetual, worldwide, royalty-free license to:

• Use, reproduce, modify, and display such content

• Incorporate content into marketing or promotional materials

You represent that:

• You own or have rights to such content

• The content does not violate any laws or third-party rights

 

11. Intellectual Property Rights

All content and materials on the Platform, including logos, designs, software, and trademarks, are owned by Nuve or its licensors.

You may not:

• Copy, distribute, or reproduce any content

• Use Nuve branding without authorization

• Attempt to reverse engineer the Platform

 

12. Limitation of Liability

To the fullest extent permitted by law:

Nuve shall not be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, revenue, or data

• Personal injury or property damage

In all cases, Nuve’s total liability shall not exceed the total amount paid by you to Nuve in the three (3) months preceding the claim.

 

13. Indemnification

You agree to defend, indemnify, and hold harmless Nuve from any claims, damages, liabilities, or expenses arising out of:

• Your use of the Platform

• Your violation of these Terms

• Your interactions with other Users

 

14. Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved exclusively through binding arbitration.

You agree that:

• Arbitration replaces the right to go to court

• Proceedings will be confidential

• Arbitration will be conducted in California

 

15. Class Action Waiver

You agree that any claims will be brought individually and not as part of a class action or representative proceeding.

 

16. Termination

Nuve reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in harmful behavior.

 

17. Governing Law

These Terms are governed by the laws of the State of California.

 

18. Force Majeure

Nuve shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control.

 

19. Changes to Terms

Nuve may modify these Terms at any time. Continued use of the Platform constitutes acceptance of the updated Terms.

 

20. Contact Information

Nuve App
925 Hale Pl, Suite A2
Chula Vista, CA 91914
legal@nuveapp.com